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Product Description |
WebEx`s services are powered by the company`s proprietary MediaTone technology, which includes the only globally distributed information-switching network, specifically designed for the delivery of multimedia Web communications. This advanced technology enables carrier-class services that integrate voice, video, and data to offer true interactivity and Web communications across multiple geographies and platforms. WebEx`s superior Web communications services can be used enterprise-wide to accelerate and support the entire business cycle, enabling real-time multimedia communication that drives sales, marketing, fulfillment, product development, manufacturing, and support. |
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White Paper
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Business-Class Security and Compliance for On-Demand Instant Messaging
This paper will examine how WebEx provides security and privacy for enterprise instant messaging with WebEx AIM Pro Business Edition and the WebEx MediaTone Network.
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Conferencing Through Service Providers for Low Cost and Reliability
This paper describes how as conferencing has become more advanced and more widely used, many companies have found that they gain advantages by working with Internet and wireless service providers.
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Cyber Compliance
This paper discusses the use of the Internet as a means for enhancing compliance training in the financial services sector.
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Desktop Management: Getting It Right
Increased compliance needs, rise in security threats and the growing number of desktops and remote workers within organizations make it crucial to provide solid desktop management. Read this white paper for more on achieving efficient desktop management.
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Ease of Communications - On Demand EIM Solutions
This paper addresses the true costs and benefits of EIM to the enterprise, and examines the major ROI drivers to adoption of EIM as told by actual and prospective EIM customers. Additionally, the paper focuses on presenting a model for the Total Cost of Ownership of EIM systems, by comparing the prevalent systems’ upfront and recurring costs.
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Case Study
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Case Study: Fidelity
This case study highlights how Fidelity has built a sophisticated, well-received distance learning program for partners and staff that optimally blends power and ease of use.
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Case Study: GMAC
This case study describes how WebEx meetings transform the entire GMAC Commercial Mortgage business culture into a high performance workplace that communicates and collaborates faster and better than ever before.
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EquaTerra Optimizes IT Resources and Improves Asset Management with WebEx
EquaTerra needed a better way to manage its geographically dispersed IT assets. With WebEx System Management, EquaTerra’s one-person IT department gained control over global asset management without hiring additional employees or relying on user intervention. WebEx System Management enabled EquaTerra to achieve dramatic cost-savings and business efficiencies, resulting in preferred vendor agreements that cut failure recovery time by 80%.
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Impacting Business with Online Training: Case Studies on the Next Generation of E-Learning
Find out how you can accelerate the way you do business. Download this FREE case study: “Impacting Business with Online Training: Case Studies on the Next Generation of E-Learning” by Bersin & Associates. Download your FREE case study.
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Lawson Achieves a 700% Return on Investment with WebEx Support Center
After deploying WebEx in its Global Support Center, Lawson estimates it’s saving about $600,000 per year, for an ROI in excess of 700%.
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Podcast
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EquaTerra Optimizes IT Resources and Improves Asset Management with WebEx
EquaTerra needed a better way to manage its geographically dispersed IT assets. With WebEx System Management, EquaTerra’s one-person IT department gained control over global asset management without hiring additional employees or relying on user intervention. WebEx System Management enabled EquaTerra to achieve dramatic cost-savings and business efficiencies, resulting in preferred vendor agreements that cut failure recovery time by 80%.
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SaaS: WebEx Round-Table (Part 1)
This WebEx podcast features a round-table conversation on Software as a Service (SaaS) held at WebEx. Eric Rubin, President of DreamFactory, David Thompson, President and co-founder of Genius.com, and Phil Wainewright, writer and commentator, participate in this wide ranging discussion on SaaS, how it relates to their work, and where it is headed.
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SaaS: WebEx Round-Table (Part 2)
This is the second of two podcasts featuring a round-table conversation on Software as a Service (SaaS) held at WebEx. The panelists are Eric Rubin, president of DreamFactory, David Thompson, president and co-founder of Genius.com, and Phil Wainewright, writer and commentator, engaging in a wide-ranging discussion on SaaS, how it relates to their work, and where it is headed.
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Tim Chou Shares Predictions about the Future of Software
Tim Chou, author of The End of Software, candidly discusses how software is changing and what the future holds. Chou was president of Oracle`s On-Demand business from 1999 to 2005.
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Widgets to Enterprise 2.0: The WebEx Connect Architecture Story
In this podcast, Steve Levine, manager of the WebEx Connect Developer Community, talks with Rohit Deep, senior architect at WebEx about the origins of WebEx Connect, their design goals, and the features that make WebEx Connect unique.
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Webcast
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Top Ten Reasons for On-Demand Desktop Management
Every IT professional wants to simplify and automate the task of desktop management, but the traditional desktop management software solutions have been either incomplete or cost prohibitive for many companies.
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Survey Results
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Collaborative Efforts
IDG Research Services recently queried 144 CIO Magazine subscribers to gain insight into how and why collaboration technology is creating a competitive advantage. This summary report explores different market trends with commentary from key respondents as well as WebEx’s David Knight, an industry expert.
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Real Results Report - WebEx Increases Productivity for the Enterprise
At the turn of the millennium, BDO Seidman was evaluating the future of its technology training programs. To support its many upcoming technology initiatives, BDO needed to find a way to provide training on-demand to a large number of people within the shortest possible timeframe. Today, BDO Seidman conducts 1800 classroom sessions a year using WebEx Training Center.
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Taking Remote Support to the Next Level
Based on a survey conducted by ServiceXRG, this paper explores the use and effectiveness of remote support technology across all industry sectors and how companies can take remote support to the next level to significantly improve the support transaction process, reduce service delivery costs and increase solution effectiveness.
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Research Report
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ROI Measurements for Remote Support
Read how using WebEx Support Center can improve customer service and end-user support by delivering positive ROI through direct cost savings and other benefits including increased productivity, system availability and customer satisfaction.
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Review
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WebEx Serves Up Group Calendaring
WebOfficce provides top-notch functionality for small companies. (eWEEK Review)
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MyWebEx PC Pro
MyWebEx PC Pro functions in much the same way as GoToMyPC Corporate 4.1, giving users access to remote machines via a Web browser. (eWEEK Review)
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WebEx Meeting Center
Most of the refinements to WebEx’s service are focused primarily on simplifying the UI and providing a more consistent experience across the four other WebEx offerings: Sales Center, Training Center, Event Center and Support Center. (eWEEK Review)
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WebEx WebOffice
The most mature and highly polished online collaboration software I`ve tested, but you should wait until its e-mail feature is available. (PC Magazine Review)
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Technology Brief
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SaaS 2.0: Leveraging People, Processes, and Data to Drive Business
SaaS 2.0 leverages the community-driven tools of the Internet and the integration technologies of SOA to help customers build composite applications that break down barriers between on-demand and on-site software from any vendor. WebEx delivers the value of SaaS 2.0 via its Connect Platform and application grid.
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The New Competitive Advantage: Web Collaboration Reaches the Tipping Point
After years of grassroots adoption by knowledge workers, the time has come for IT executives to build collaboration into their enterprise software strategies. A partner like WebEx Communications, with a strong track record, robust international network, secure environment, and years of experience in web collaborative solutions greatly increases the chances of a positive outcome.
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Video
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Heidelberg and WebEx Communications
In this video, print machine manufacturer Heidelberg Druckmaschinen, uses Webex Support Centre from Webex Communications to provide instant technical support to pre-press customers worldwide.
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